Privacy Policy

The use of the masculine gender includes the feminine, and the singular includes the plural and vice versa; this presentation is intended solely to make the text easier to read.

I. Purpose of the policy

This policy applies to Groupe Nutri Inc. and its business units, hereinafter referred to as Groupe Nutri.

In the course of our activities, we may collect, process and use various types of personal information. This privacy policy sets out our practices and the means implemented to protect the confidentiality of personal information collected by technological means, including a website, an application or a connected object. By browsing our site, you acknowledge and accept these terms of use.

We recognize the importance of respecting your privacy and protecting the personal information we hold. We take all necessary measures to comply with all the requirements of Quebec’s Act respecting the protection of personal information in the private sector, as well as any other applicable law.

II. Personal information

Personal information is information that relates to a natural person and makes it possible, directly or indirectly, to identify that person. This may include, for example, your name, your email address, your contact details and any similar information provided to Groupe Nutri. Such information is confidential. Except as otherwise provided, it may not be disclosed without your consent.

Collection of personal information

We collect only the personal information necessary to carry out our duties and to provide our services.

Sources of personal information

We collect personal information about you from:

You: in the following circumstances:

• When you provide this information to us directly, for example through a contact form or an order form;
• When you visit our website or take part in a contest, a promotion or a survey, we may also ask you to voluntarily provide certain personal information (such as your name, email address, mailing address and telephone number) so that we can communicate with you more easily and offer you the services you wish to obtain;
• When personal information about you is automatically collected as part of your use of our services or our website. This includes the following data: IP address, location, hardware and software details, as well as the content, links and pages that the user views on our website;
• In addition, when a user completes an online application for a position posted on the Careers page of our website, the user will be asked to provide the following additional personal information:
  • A résumé (which may include mailing address, work experience, education and other personal information), and;
  • A cover letter (which may include mailing address, work experience, education, diplomas, personal interests, opinions and other personal information).

Third parties: when they provide us with personal information about you. The third parties who share your personal information with us include:

• Service providers. For example, we may use service providers to analyze how you interact and engage with our Website or our services, or third parties may help us provide you with customer support.

Use of personal information

Groupe Nutri uses personal information solely for the purposes for which it was collected and provided.

Groupe Nutri collects or uses only the personal information about its users that is necessary in order to:

1. Tailor the information, activities, services and products available to users and manage their quality, in particular by taking into account the reviews written by users, and measure demographic variables and users’ interests in relation to specific activities or services of Groupe Nutri;
2. Recruit new employees through the Careers page of our website;
3. Inform users of news, updates and offers concerning our activities and our products, to the extent that the user has consented to such communications and in accordance with the law;
4. Provide quality customer service and support (for example, when a user asks a question through the “Contact us” page, Groupe Nutri may record the question and the answer given to the user for internal quality control purposes);
5. Communicate with a user in connection with the activities and products of Groupe Nutri;
6. Operate, maintain, monitor, develop, improve and provide all the features of our website;
7. Develop new services or products, or improve our services and products;
8. For marketing and business development purposes, if you have previously consented to the processing of your personal information for these purposes;
9. Administer a contest, a promotion, a survey or any other feature of the website or of our services and products;
10. Collect reviews and comments regarding our services and products;
11. Carry out research and analysis in connection with our business and our services and products;
12. Detect and prevent fraud, errors, spam, abuse, security incidents and other harmful activities;
13. Cooperate in an investigation into a breach of a law, or to ensure the protection or defence of a legal interest;
14. Comply with a court order, a subpoena to produce documents or an investigation by the competent authorities;
15. Exercise its rights and remedies under any contract or other obligation binding it to a user; and
16. Where permitted or required by applicable law.

Non-disclosure to third parties

Groupe Nutri undertakes not to disclose your personal information to third parties unless this is required under a legal obligation or a court order, or as part of the performance of a contract entrusted to a third party. When we retain the services of an external supplier, we use all appropriate means to ensure that your personal information is protected in accordance with the law and collected, used, retained and destroyed in a manner that complies with this policy.

Groupe Nutri does not rent, sell or trade personal information without your consent.

Retention and destruction of personal information

Groupe Nutri undertakes to ensure that the personal information we hold is up to date and accurate at the time we use it to make a decision concerning the person involved.

Groupe Nutri undertakes to take security measures to ensure the protection of the personal information collected, used, disclosed, retained or destroyed that are reasonable given, in particular, its sensitivity, the purpose for which it is used, its quantity, its distribution and its medium.

Once the purposes for which the personal information was collected have been achieved, that information is destroyed or anonymized, subject to Groupe Nutri’s retention rules and to the law. However, Groupe Nutri reserves the right to retain certain personal information for a reasonable period in order to comply with the law, prevent fraud, collect its receivables, resolve a claim or other related issues, or cooperate in an investigation.

Data security

Only members of our staff who need to access and process your personal information will have access to it, in accordance with our policy governing the governance of personal information.

We have also implemented a cybersecurity policy and training program.

We use high-performance security systems in the design, implementation and day-to-day operation of the website and of our underlying servers and networks. We continue our efforts to detect and block intrusions on or towards our website. We have implemented various means to ensure that your personal information is protected against the risks of loss and theft, as well as against the risks of unauthorized access, disclosure, reproduction, use, modification or destruction.

However, no security measure is absolute or entirely guaranteed. If you have reason to believe that your interaction with Groupe Nutri is no longer secure, or if you believe that the security of the information you have provided has been compromised, contact us immediately (Mr. Yannick Bonin, ybonin@nutrigroupe.ca).

Access to your personal information and right of rectification

Under the law, you may request access to the information concerning you and obtain a copy of it. In addition, if the personal information concerning you is inaccurate, incomplete or ambiguous, or if its collection, disclosure or retention is not authorized by law, you may require that it be corrected.

You also have the following rights:

• Withdraw your consent to the disclosure or use of the personal information collected, at any time;
• Request the erasure, destruction or withdrawal of personal information in certain circumstances. There are certain exceptions under which Groupe Nutri could refuse a request for erasure or destruction, in particular where the personal information is required for the purposes of compliance with the law or with a contractual agreement between the parties, or in relation to claims;
• Request the suspension of the processing of certain personal information, in particular in order to establish its accuracy or the reason for its processing;
• Request the transfer of certain personal information to another party.

Requests for access or rectification, or any question relating to this policy, must be addressed in writing to Mr. Sébastien Mercier, the person responsible for the protection of personal information, and sent by email or by mail to the following address:

6655, rue Picard, Saint-Hyacinthe, QC, J2S 1H3
smercier@nutrigroupe.ca

Cookies

Cookies may be used to facilitate and optimize your browsing on our website. They are downloaded and stored in the memory of the device you use to view web pages.

Most browsers used to access the web accept cookies by default. You may at any time change the privacy settings of your browser so that it blocks cookies or erases those already stored. Doing so will not prevent you from accessing the website, but it may affect its performance.

Statistics

Groupe Nutri may use analytics tools that allow the collection, analysis, measurement and presentation of data about visits, in order to understand and optimize the use of the web.

Groupe Nutri retains this type of information, among other things, in order to record:

• The number of visitors;
• The most frequently visited pages;
• The technology used by customers;
• Referring sites;
• Users’ country of origin.

Links to other sites

The Groupe Nutri website may contain hyperlinks that provide quick access to websites belonging to and managed by third parties. Groupe Nutri makes these hyperlinks available to users of its website for convenience and exercises no form of control over the content of those sites.

When you follow these hyperlinks, you leave the Groupe Nutri site and the information exchanged is no longer subject to the Groupe Nutri privacy policy, but to that of the site visited. Groupe Nutri makes no representation, gives no approval and accepts no responsibility with respect to the content or the use of such sites. The information presented on those sites may not be available in French or in English.

Minors

No process on the Groupe Nutri website specifically solicits information from minors, nor does it seek to determine whether the visitor is a minor. Personal information submitted on the website by minors is treated in the same way as information submitted by adults.

Groupe Nutri firmly believes that parental supervision is an important factor in the use of the web by minors. Consequently, we ask parents to guide their children when they are invited to provide personal information online. We further ask minors to obtain their parents’ permission before providing information online.

Amendments to this Privacy Policy

We reserve the right to amend this policy at any time in accordance with applicable legislation. In the event of an amendment, we will publish the revised version of the privacy policy and update the revision date shown in its footer. If you do not approve of the new terms of the privacy policy, we invite you to stop using our website and our services. If you choose to continue using our website or our services after the new version of our policy comes into force, your use of our website and our services will then be governed by that new version of the policy.

Handling of complaints relating to the protection of personal information

Any person who considers that their personal information has been handled inappropriately, or who is of the view that the law has not been complied with in their regard, may file a complaint.

The complaint may relate to the collection, retention, use, disclosure or destruction of personal information.

The complaint is handled in complete confidentiality. Personal information is protected and is accessible only to persons authorized to consult it in the performance of their duties.

The complaint must be filed in writing with the person responsible for the protection of personal information, at the contact details indicated in the section “Access to your personal information and right of rectification”.

A complaint may also be filed with the Commission d’accès à l’information du Québec: https://www.cai.gouv.qc.ca/

Privacy incidents

We undertake to inform any person concerned of a privacy incident involving personal information that we hold and that presents a risk of serious injury.

By “privacy incident” we mean:

• Access to personal information that is not authorized by law;
• Use of personal information that is not authorized by law;
• Disclosure of personal information that is not authorized by law;
• The loss of personal information or any other breach of the protection of such information.

In the event of a privacy incident affecting the security of your personal information that presents a risk of serious injury, you will be notified of that breach as soon as possible and Groupe Nutri will take the measures necessary to preserve the confidentiality and security of your personal information. Groupe Nutri may also notify any person or body able to reduce that risk, disclosing to them only the personal information necessary for that purpose.

Despite the foregoing, a person whose personal information is affected by the incident need not be notified for as long as doing so could hinder an investigation conducted by a person or body which, under the law, is responsible for preventing, detecting or repressing crime or offences against the law.

Limitation of liability

Groupe Nutri undertakes to take all reasonable means to ensure a level of confidentiality and security of personal information that complies with the technological standards appropriate to our industry.

Despite the foregoing, you declare that you understand and acknowledge that no computer system offers absolute security and that an element of risk is always present when personal information is transmitted over the public network that is the internet.

You therefore accept that Groupe Nutri may not be held liable for any breach of confidentiality, hacking, virus, loss, theft, misuse or alteration of personal information transmitted or hosted on its systems or those of a third party. You also declare that you waive any claim in this regard, except in the case of gross negligence or intentional fault on the part of Groupe Nutri. Consequently, you agree to release Groupe Nutri and its officers, directors, related persons and business partners from all liability for any damage of any nature whatsoever, whether direct or indirect, incidental, special or consequential, in connection with the use of your personal information.

III. Administration of the policy